Returns & Refunds
30-Day Return Window
You may request a return within 30 days of delivery.To qualify for a return, your item should generally:Be unused and in its original conditionInclude the original packaging, when applicableMeet any product-specific return requirementsSome products may not be eligible for return due to hygiene, safety, or product-specific restrictions.
Something Arrived Damaged, Defective, or Incorrect?
We’ve got you covered. ❤️If your order arrives damaged, defective, or different from what you ordered, please reach out to us as soon as possible. We’ll review the situation and do our best to make it right.To help us resolve the issue quickly, please send us:Your order numberA short description of the issueClear photos or videos of the product and packagingDepending on the situation, we may offer a replacement or refund.
Items That May Not Be Eligible for Return
To keep our products safe and maintain quality for all of our customers, certain items may not be eligible for return, including products that:Have been usedWere damaged through misuse or improper handlingAre missing original packaging or componentsCannot be safely returned due to hygiene or safety concernsNot sure if your item qualifies? No worries — just contact us before sending it back. We’re happy to help.
Refunds
Once your return or refund request has been reviewed and approved, we’ll process the applicable refund to your original payment method.After we issue your refund, your bank or payment provider may need additional time to make the funds available in your account. Processing times can vary depending on your payment provider.
Return Shipping
If your return is approved, we’ll provide clear instructions to guide you through the next steps.For damaged, defective, or incorrect items, please contact us before returning the product so we can provide the appropriate instructions.For returns due to personal preference or a change of mind, return shipping costs may be the customer’s responsibility.Before sending anything back, please reach out to our team first so we can make sure everything is handled smoothly.
How to Request a Return or Refund
Need help with your order? We’re happy to help.Simply contact us through our Contact Us page and include:Your order numberThe email address used to place your orderThe reason for your return or refund requestPhotos or videos if your item is damaged, defective, or incorrectProviding these details helps our team review your request and get back to you faster.
Thank You for Choosing Nuvo Hones 🐾
We’re truly grateful that you chose Nuvo Hones for your pet.Your trust means a lot to us, and we’re committed to making your shopping experience simple, reliable, and worry-free.Because happy pets make happy homes. ❤️Thank you for being part of the Nuvo Hones family!